Customer Support

Mission:

To provide our customers a single point of contact for comprehensive computer services which will facilitate a more productive, efficient and effective work environment.

Opportunities

• ITCCS Training Policy
• Notes from Frontlines Technical Support Conference (9-25-00) [1] [2]

Mapping Documentation

• ITC Prioritized Short (Nov. 30, 2000)

• Computer Access Services - LAN
• Computer Setup Checklist
• Computer Setup for DOCOM
• Creating Shortcuts to Queues To Nowhere
• Database Creation
• Desktop - NT Box Delivery
• E-mail - Mercury Lists
• E-mail - College of Medicine Lists
• FTP (Remote Access)
• Gatorlink Support
• Help Desk Orientation
• Installation of HostExplorer 6.2
• Laptop Setup
• New User Setup [PDF version]
• Object Broker/IDXTerm Installation (from CD) on Windows NT
• Printer Maintenance Tips
• Property Information
• RPC Server Unavailable Error
• Security for New Users
• Solomon 4.21SP2c ITCenter Supported Client Installation
• Solomon 4.21SP2c Non-ITCenter Zipped Installer (Non supported customers)
• Special Purpose Applications - Hyperion
• System Inventory Form
• Telephone Procedures
• VDIS Support
• Web Services

Field Documentation

• Windows 2000 Migration Checklist
• Windows 2000 Migration Checklist--Expanded
• UNIAccess Conversion
• NDS Application/Installer Objects
• Security Contacts

Minutes of Customer Support Team Meetings

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