- Schedule an appointment
- Back up the data from local drive(s) (if needed: document files, also for DOCOM user: Netscape bookmarks, configuration files, Desktop and Start Menu, etc.)
- Verify printer settings and drive mapping ( optional for DOCOM new NT user)
- Place UF decal on a new computer (if available)
- Verify that computer system has an entry in inventory database and create or modify if necessary
- Ghost computer or create a new ghost image and back it up on the network
- Register NIC for DHCP services and test IP ( if necessary)
- Transfer the backup data and configure the desktop if necessary ( Netscape bookmarks and settings, network properties, desktop shortcuts, etc.)
- Install custom applications (if necessary)
- Set up computer at customer’s desk
- Set up any additional external devices and install required software
- Login to the network using customer’s user ID
- Configure the desktop ( if applicable run ZenWorks applications, verify the desktop settings, drives mapping, device drivers, applications, shortcuts, etc.)
- Install printer drivers and test printing
- Install any additional custom applications
- Introduce and inform customer about any changes on the desktop ( OS, new applications, mapping, new email address, etc.)
- Inform customer about ITC home page, ‘New User Setup’ on CS page, phone number and email address (if necessary)
- Assist customer during first login to the network ( if necessary)
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