Commodity IT Services

Backup / Disaster recovery

Disaster recovery services are provide by HSC Tivoli Storage Manager (TSM) Services connected to our two IBM LTO3/LTO4 Tape Libraries. Current capacity is approximately 450 Terabytes compressed or 225 Terabytes RAW at each site. Disaster Recovery Data Retention Polices are driven by HSC Legal Policy requirements and unique Policy Domains. Consumers of this resource have full capacities to do backup and restore functions independently 24/7/365. Secure Offsite copies of all data is made daily to our Offsite Tivoli Services hosted in the NWRDC secure data center in Tallahassee. Library and LTO drive expansions will begin in June 2008.

File Storage

File Services are provided by a Four Node Active-Active Microsoft File Cluster attached to our XIOTech Fiber Channel Storage Area Network Econo Class 10K Disks. We are current providing File Services for approximately 1850 customers across the HSC Enterprise. Our current File Storage Usage is approximately 4.6 Terabytes. All storage is RAID 10 and fully redundant. Remote Access to File Storage is available through UF VPN resources. Units are afforded both HOME and SHARE space to accommodate business requirements. Backups are completed nightly via TSM.

Network Printing Services

Network Print Services is provided by two Windows 2003 hosts (one 64 bit and one 32bit) attached to UF Active Directory resources. All supported printers can be browsed to in the UF Active Directory and installed per workstation/per user with a single mouse click. Printers can be restricted by customer group or individual as required by business requirements. Support for multi-function (print/scan/copy) devices is very limited and it is imperative that these be identified before purchase. Please contact IT Center Customer Support (273-5300) prior to purchasing any printer intended for network use.

Email and Calendaring Services

Email Services are provided by a Two Node Active-Passive Microsoft File Cluster attached to our XIOTech Fiber Channel Storage Area Network Enterprise Class 15K Disks. We are current providing Email Services for approximately 1550 customers across the HSC Enterprise. Our current Email Storage Capacity is approximately 2 Terabyte usable. All storage is RAID 10 and fully redundant. Backups are completed nightly via CommVault Galaxy providing single email restore capabilities daily.

Blackberry Remote Handheld Computing Services

As a default side offering coupled with our Email and Calendaring Services, we provide secure connections to this environment via BlackBerry Enterprise Server. Consumers can enjoy secure remote access to their email, calendar, contacts, and task through a secure BlackBerry Handheld interface. Blackberry Services meet all the HSC Security Polices and Standards for Portable Computing Device usage. We do not provide hardware or service plans. Contact your Cell Phone provider for information on their specific BlackBerry Device offerings.

Database Hosting

Database Hosting Services are provided by both Oracle 9i Enterprise and Microsoft SQL 2005 64 bit instances. The Microsoft SQL 2005 instance is attached to our XIOTech Fiber Channel Storage Area Network Enterprise Class 15K Disks. We are current providing databases for several units throughout the HSC Enterprise. We additionally have a development instances for use in development and testing phases of your projects. Storage Capacity per database is based upon client and application requirements. All storage is RAID 10 and fully redundant.

Website Hosting/ Web Application Hosting

Website hosting is facilitated by both Apache and Microsoft IIS instances attached to our Microsoft File Cluster. We current support over 70 individual Website/domains with static HTML, PHP, ASP and .NET scripting. Our primary domains are www.med.ufl.edu and www.health.ufl.edu, however we provide hosting for any valid ufl.edu domain as well as other related to UF Institute and Center related businesses. Remote access to web content files is available through UF VPN resources as it resides on our File Cluster.

Server Hosting (Virtual and Physical)

Server hosting is facilitated by physical and virtual hosting. All server hardware supported by IT Center Systems Administration Team is Hewlett Packard and IBM. We support no other vendor hardware. Virtual hosting is provide by a two 3 node Virtual Infrastructure Clusters (VI 3.02) with High Availability and VMotion across all nodes within a cluster. The VI 3.02 clusters are attached to our XIOTech Fiber Channel Storage Area Network. We currently support Windows 2003 and Redhat Linux 4/5 as Virtual Machines. Physical and Virtual Server support is primarily limited to support of the Operating System level. Application support beyond core embedded technology is supported by the owner or designee.

Automatic Patch Management (WSUS)

IT Center WSUS Services are provided by a single host WSUS 2.0 instance. We are currently providing WSUS Services for approximately 1950 customers across the HSC Enterprise. Our current default polices push only Security and Critical Updates to Windows 2000 Service Pack 4, XP Service Pack 2 and Windows Vista hosts. This includes Security and Critical patches for the 2003 and 2007 Office Suite of applications. Service Packs can be pushed by exception only. Host update timing and reboot behavior are controlled by client settings managed by solely by the Department through GPO or registry imports. Host groupings are based on Department/College affiliations. Separate rules sets for other patch activities can be arranged by groups, for example (Office or OS Service Packs.) Centralized Patch Management Compliance Reporting is available by Group monthly. Patch management approvals occur based on Microsoft monthly release schedule.

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